When getting support for your Cube, whether troubleshooting or for some consultation and feedback, you'll want to grant us access first.
Access can be granted for a minimum of 24 hours or up to 4 weeks.
Be sure to grant access to Cube Staff as soon as you submit a ticket or send us an email so we can be most efficient in supporting you.
To grant a Cuber access, select Team from the Settings section on your right-hand navigation bar in your Web portal.
Next, click the Cube Staff Access tab, and set how long you'd like to grant Cube access, then press Grant Access:
This will enable the Cube team to access your Cube to aid in troubleshooting, providing support to your account, or helping answer questions about your Cube Setup.
Based on how long you gave Cube Staff Access, you'll see the date and time on which access expires:
Once access is granted, a Cube Staffer member will be notified to begin support on your account. As soon as they do, their name will be logged along with their activity.
You can manage, review, and revoke Cube Staff Access at any time from this page.
Have additional questions or concerns, email us at support@cubesoftware.com.