Troubleshooting – Cube

Having issues logging into your Add-on in Excel?

Occasionally, Cube will make updates to our Excel add-on. When this happens, Desktop Excel usually automatically updates to the latest version. However, some users have certain IT restrictions that... See more

Common Issues: Publishing/Loading Attributes

Having issues when trying to load attributes? Here are some of the most common issues publishing with attributes, and ways to resolve them! "Your selection overlaps a row header" Error If you are ... See more

Why are my fetch values different than the values I published?

Wondering why the value you recently published is different when fetching it? - Here's might be the reason behind it. Let's take a look at an example You recently published to the cross-section: "... See more

Add-on is Not Responsive and / or Returning Errors

When encountering add-on issues related to unresponsiveness or if you're being presented with an error, below are troubleshooting steps to potentially get this resolved. Examples of errors: Error ... See more

Common Publishing Issues

Are you having issues publishing your data? There are several reasons that can lead to publishing data errors. Below are the most common reasons regarding publishing issues, as well as ways to reso... See more

Google Sheets - "App Not Allowed for Install by Admin" Error

Having trouble downloading the Sheets add-on? Here are the steps that will help you resolve it! When encountering add-on download issues in Sheets, you may get a message that states “App is not all... See more

Date formats supported by the Cube Add-on

Cells in a spreadsheet have a Format that determines how the value is displayed and interpreted. Spreadsheets support many different formats for dates and allow users to specify custom formats. The... See more

Invalid SSO Credentials

The SSO credentials you attempted to use to log into Cube are invalid. Please check the following items to ensure everything is set up correctly. Did you use the right SSO account? Check to make ... See more

How to Sign in to Google Chrome

Due to a recent Google Sheets update, Google Chrome users must be signed into the same profile in both Sheets and Chrome in order to access add-ons. If you're reading this article, you were probabl... See more