If you are creating dashboards or have had a dashboard shared with you, there may be occasions where a visualization is missing data, or you notice certain data points are missing. This guide will outline a few common reasons this might occur and how to resolve them.
All dashboards are empty
Newly invited Cube users may see blank dashboards until the data is fully aggregated for them. After a user accepts their Cube invitation, it takes 15-20 minutes to complete this process.
If dashboards are fully or partially missing values for a Cube user after this time, we recommend checking their permissions to ensure they have permission to access the dimensions used in the dashboard.
A dashboard is missing
Dashboards are shared with all Cube users when they are published, and draft dashboards are only visible to Admins. If a dashboard is missing for certain users, check to see if it was unpublished by checking the Drafts tab.
Dashboards can also be permanently deleted by any Admin user.
Some visualizations are missing values or partially missing values
If a dashboard question was set to display values in a certain date range, and the current date is outside of that date range, the visualization won't have data to display. If you want to see values for a question without reselecting the dates, you can use rolling dates instead when creating the question.
You may also notice empty visualizations if Cube doesn't have data for the dimensions used in the questions. This might be the result of stale data that can be resolved by running an import or publishing data to Cube and then refreshing your dashboard data.
Dashboard filters can also impact the initial view of a dashboard. Preset filters can restrict the dimensions, such as time, account, or department, in a way that the question doesn't contain any values for the selected options. You can quickly resolve this by removing filter selections. Learn more about using dashboard filters.
If you continue to notice missing dashboard values or visualizations after looking through these common causes, please reach out to our support team.