Reinstall or update the Spreadsheet App

The Cube spreadsheet App will automatically update, but if you run into issues where the Spreadsheet App isn't loading or if you would like to ensure you're using the most current version, you can use the reinstall steps below. 

Microsoft Excel

• For Windows 
• For Mac

Note: Supported versions of Excel are the Consumer versions of Excel 2016 and beyond and O365.  The Commercial versions of Excel are not supported. Learn more about supported versions. 

Windows

Remove/Uninstall Cube from your Excel Add-ins.

1. Click Insert from the top toolbar.
2. Select Add-Ins, then My Add-Ins.
3. Hover over the Cube Spreadsheet App and click the three-dot menu that appears in the upper right.
4. Click Remove.

Clear your Office cache following those steps: Microsoft how to clear the Office cache

Reinstall the Spreadsheet App.

1. Click the Office Store button that appears and search for “Cube.”
2. Click Add next to the Cube App and Continue in the dialog that appears.

Mac

Remove/Uninstall Cube from your Add-ins.

1. Click Insert from the top toolbar.
2. Select Add-ins, then My Add-ins.
3. Hover over Cube and click the three-dot menu in the upper-right-hand corner.
4. Click Remove and confirm by clicking Remove in the dialog that appears.

Clear your Office cache following those steps: Microsoft how to clear the Office cache

Reinstall Cube.

1. Click the Microsoft AppSource button that appears. Search for “Cube.”
2. Install the Cube App by clicking Get it now and confirming through the dialog that appears.
3. Click the Open in Excel button that appears.

• • You may see a warning about a file extension mismatch. Click OK.
  • You may also need to click Trust this Add-In in the right-hand panel within Excel.

Google Sheets

1. From the top toolbar, select Extensions
2. Select Add-ons, then Manage Add-ons
3. Click the three-dot menu that appears in the upper right corner of the Cube App
4. Click Uninstall
   
   You've successfully uninstalled the Cube App and can begin to reinstall it.
   
   
5. Click in the Search Apps field
6. Type Cube Planning into the field
7. Click on the Cube App
8. Click on the Install button
9. Click on the Continue button to approve the installation
   
   You've successfully installed the Cube App and can begin to use it. 

Contact Us

If you still encounter problems after trying the steps above, log a ticket with the Customer Support team. Providing a screenshot and the exact behavior will help us get started.