When encountering Spreadsheet App issues related to unresponsiveness or being presented with an error, try one or all of the following to resolve the issue.
Examples of errors
Blank loading
Error while loading
Unresponsive
Reload the Spreadsheet App
- Hover your mouse over the Cube App
- Right-click, select Reload
Log out and log back in
The easiest way to ensure Cube recognizes your session authentication is to log out using the Cube Workspace.
Now, you can log back into the Workspace and reopen your spreadsheet. This will force a new session in the Spreadsheet App.
Verify Google ID
If you are using Google Sheets, ensure the email address you use to log into Cube is the same email address you use to log into Chrome. If the email address signed into Chrome is mismatched, Google Sheets will have issues loading the Spreadsheet add-on.
Ensure your software is up to date
Check to see if your PC or Mac needs a software update. If it does, download and install the update and try the Spreadsheet add-on again.
Clear the Cache
Microsoft Excel
Use these steps to clear your cache in the Microsoft Excel version of the Spreadsheet add-on:
Google Sheets
- From the top URL bar on the left, click the padlock icon
- Select Site Settings
- Select Security and Privacy
- Click on the Clear Data button
- Click on the Clear button
Uninstall and Reinstall
Use these steps to reinstall or update the Spreadsheet add-on for your software and operating system.
Verify supported version
We support the retail versions of Excel 2016 and beyond and Office 365.
See additional information on supported versions.
Still having issues?
If you still encounter problems after trying the steps above, log a ticket with the Customer Support team here or email support@cubesoftware.com.