Issues with publishing data can spring up for various reasons. Below are the most common error messages when attempting to publish data.
Click on your error to find the reason behind the error and the solution to overcome it:
- Error Publishing Data: A publish by another team member is currently updating data...
- Error Fetching Data: Your request encountered an error...
- No Data for Publishing: No writeable cell data was found for submission
- Unpublishable dimensions
Error Publishing Data
This error appears when a publish is already in progress, whether it be yourself or another user within your Cube:
To avoid this, login to your Cube Portal. When a data publish is in progress, a banner will appear across the top of your Cube Portal notifying you:
If the banner is visible, come back later to publish your data.
Error Fetching Data
This issue is relatively uncommon; however, there could be instances where the published range is too significant and eventually errors out.
In order to resolve this problem, break the range into smaller ranges or publish via the Use selected area:
No Data for Publishing
This issue can occur when the sheet has 'broken' or has a disconnect somewhere.
In order to resolve this matter, re-create your sheet in a new tab with the same cells and then attempt to publish again.
Dimensions that are Parents, Tags, Formulas, or a Dimension that has 'write protection' cannot be published to:
A Parent Dimension is the sum of its children's dimensions. As a result, you can only publish at the lowest level, which is at the child dimension level.
In addition, any dimensions that have Write Protection enabled, cannot be overwritten by the publishing feature as they are protected. For example, the Actuals Write Protection blocks historical data from an ERP connection.
See this article for more information on why certain dimensions may have been excluded from your Publish.
Still, having issues?
If you’re still encountering problems after trying the steps above, log a ticket with the Customer Support team or email firstname.lastname@example.org.